Seniors are confusing San Antonio native's number for H-E-B's, but he's helping anyway
Some seniors looking to use H-E-B's Favor delivery program have confusedly dialed a San Antonio native now living in California instead.
The cases of the mistaken number ended up reaching Jamison Coy, now a resident of San Diego. He still did what he could to help his city during the coronavirus pandemic from 1,200 miles away.
Coy moved from his 36棋牌town six years ago, but keeps his 210 number, which is similar to the 833-397-0080 hotline being used by the company. H-E-B launched the program during the onset of the COVID-19 crisis to help the elderly, a vulnerable community during the pandemic, purchase their food without having to go to the grocery store.
He said he was unsure why he was fielding a wave of calls from San Antonio all of a sudden. The influx came a few weeks ago, as his family was bringing 36棋牌 their second child from the hospital, so he wasn't able to answer the calls. He ended up with a mailbox of about 10 "confusing" voicemails from strangers looking for groceries.
A woman named Penny specifically mentioned in her voicemail that she was calling for the H-E-B's senior program. At that point, Coy jumped on Google to investigate and get the right number to call each of them back.
"I couldn't stand the idea of leaving them waiting even longer for a callback they wouldn't receive," he said. "You could tell they were anxious for someone to call them back."
In his conversations, he realized how the flub happened. In addition to forgoing the 833 toll free code and entering San Antonio's area code instead, they were also missing the hotline's prefix, ultimately directing them to Coy's line.
After supplying his new friends with the correct number, he asked if he could pray with them. He said one woman became emotional and said their conversation made her day.
The woman named Penny told Coy she had been trying to get groceries for two weeks, and her husband was prepping for surgery in the days ahead.
Penny's story spurred Coy into action again. He enlisted the help of his family in San Antonio, asking them if they'd be able to help shop for groceries for the seniors should they be unable to get the essentials they need. He said his family members all replied with an "astounding" yes. Though ready to help, Coy's family was not called on.
When he followed up with the customers to ensure they landed in the right hands, each said they received their H-E-B deliveries promptly after calling the right number, either from the store or their own family.
To make sure any future misdials get the right information, Coy has changed his voicemail greeting to include directions on how to reach H-E-B. Staff is working the dedicated 833-397-0080 line daily from 11 a.m. to 3 p.m. Seniors age 60 and older or their caretakers can also order
Coy said H-E-B reached out to thank him and to get his contact information, though he's unsure what it will be used for. Some online applause for Coy suggested a care package from H-E-B for the transplant and his growing family.
"I of course don't need anything in return for doing this. I simply wanted to help these sweet people out and ensure they received the food they needed," Coy said. "If I was closer, I would have offered to deliver it myself. I was really blessed by the chance to speak to these wonderful senior citizens, it made my day."
Madalyn Mendoza covers news and puro pop culture for MySA.com |
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